+ Q: When should I make my reservation?

A: We recommend that you reserve your appointment at least one week in advance. You can do this directly on our site. However, we also accept walk-ins if we have availability. If there is no availability on the day you were hoping for, we will gladly take your information to reschedule.

+ Q: What is your cancellation policy?

A: Appointments are held with a credit card. Due to high demand and with regard to the time of our service providers, we respectfully request a minimum notification of 24 hours in advance of your cancellation/48 hours for injections. Cancellations or changes will be charged 100% of the service when the minimum times are not met. For pre-purchased series of treatments, that session will be applied toward the series. Appointments booked for the same day are considered confirmed and cannot be cancelled. For a late cancellation or no-show to any complimentary consultation service a $50 charge will be applied to your credit card. Please note: appointment confirmations and reminders are provided as a courtesy and regardless of their receipt, the cancellation policy applies.

+ Q: What is your return/refund policy?

A: We do not accept returns or refunds on services or products, however, we care about your concerns! Please contact us if you are unhappy so we can find a solution.

+ Q: Do You Sell Gift Cards? Do They Expire?

A: Yes we do sell gift cards! They are available for purchase through our website, in person at the spa or over the phone.

*Please note gift cards expire one year after the purchase date. For use after one year a 3% fee will be deducted from the balance each month beyond the 12-month mark.

+ Q: Do packages have an expiration date?

A: Yes, all packages expire after one year of purchase date.

+ Q: What payment do you accept?

A: All appointments must be reserved with a credit card. We accept cash, Visa, Mastercard, and American Express. Personal checks are not accepted.

+ Q: When should I arrive to my appointment?

A: Please arrive 10 to 15 minutes prior to your scheduled appointment. This allows time to get settled in so that we may start your appointment in a timely manner. In the event that you arrive for your appointment late, please be advised that your treatment will end at the original scheduled time so that the next guest is not delayed.

+ Q: I just found out I was exposed to Covid/I am positive for Covid, and I have an appointment today. What should I do?

A: Our first priority is the health and safety of our guests and staff so please notify us immediately and we will reschedule your appointment. Although we do have a strict 24 hour cancellation policy, in the case of last minute cancellations due to covid exposure or covid positive test results, we just ask that you email or text us a selfie with your covid test results and date, and no matter the result(positive or negative), the fee will be waived. If you do not send us your selfie, or do not get tested, the standard fee for the late cancellation will be charged to your card.

+ Q: Do I need to inform my esthetician about any medical conditions, medications, or allergies I may have?

A: Honesty between client and esthetician will result in the best treatment. Before your appointment is booked, we request that you fill in the online health and consent form.

+ Q: What should I do with my cell phone?

A: Please turn off all cell phones so that we can ensure you have a peaceful and relaxing service.

+ Q: I'm pregnant can I still receive services?

A. Absolutely! Please just let your esthetician know that you're pregnant so that they can customize your service. There are some essential oils and pressure points that we may omit from a facial. You may feel a bit more sensitive during a wax, but we will do our best to make sure you and the baby are comfortable!

+ Q: What is recommended gratuity for my esthetician?

A: Gratuities are not included in our prices, but they can be paid in cash or added with a credit card. We are often asked what is the appropriate gratuity. If the service reached your expectations, then 15 to 20% is used as a benchmark for industry standards. However, you may choose an amount that feels appropriate for the service that you received.