+ Q: When should I make my reservation?
A: We recommend that you reserve your appointment at least one week in advance. You can do this directly on our site. However, we also accept walk-ins if we have availability. If there is no availability on the day you were hoping for, we will gladly take your information to reschedule.
+ Q: What is your cancellation policy?
A: Cancellation Policy: We know that emergencies come up, but If you must cancel or reschedule your appointment, then we require 24 hours notice. Failure to do so will result in a $50 cancellation fee. If this policy has been violated more then 3 times you will be charged the full cost of your service, no exceptions.
+ Q: What payment do you accept?
A: All appointments must be reserved with a credit card. We accept cash, Visa, Mastercard, and American Express. Personal checks are not accepted.
+ Q: When should I arrive to my appointment?
A: Please arrive 10 to 15 minutes prior to your scheduled appointment. This allows time to get settled in so that we may start your appointment in a timely manner. In the event that you arrive for your appointment late, please be advised that your treatment will end at the original scheduled time so that the next guest is not delayed.
+ Q: Do I need to inform my esthetician about any medical conditions, medications, or allergies I may have?
A: Honesty between client and esthetician will result in the best treatment. Before your appointment is booked, we request that you fill in the online health and consent form.
+ Q: What should I do with my cell phone?
A: Please turn off all cell phones so that we can ensure you have a peaceful and relaxing service.
+ Q: I'm pregnant can I still receive services?
A. Absolutely! Please just let your esthetician know that you're pregnant so that she can customize your service. There are some essential oils and pressure points that we may omit from a facial. You may feel a bit more sensitive during a wax, but we will do our best to make sure you and the baby are comfortable!
+ Q: What is recommended gratuity for my esthetician?
A: Gratuities are not included in our prices, but they can be paid in cash or added with the credit card that you paid with. We are often asked what is the appropriate gratuity. If the serviced reached your expectations, then 15 to 20% is used as a benchmark for industry standards. However, you may choose an amount that feels appropriate for the service that you received.